E-mail, List Serves and Bulletin
To save time and
money, the use of electronic mail (e-mail) has accelerated. E-mail is fast,
easy and cheaper than other options, i.e. U.S. Postal Service, Federal
Express, UPS, etc. E-mail is an electronic message sent from one computer
to another. Personal messages can be sent or received with attachments,
such as photos or formatted documents. E-mail passes from one computer
known as a mail server to another as it travels over the Internet. Once it
arrives at the destination mail server, it is stored in a electronic mailbox
until a recipient retrieves it. This whole process can take seconds,
allowing you to quickly communicate around the world.
To receive or send
E-mail, you must have an account on a mail server. To send E-mail, you need
a connection to the Internet and access to a mail server that forwards your
mail. Almost all Internet Service
Providers (ISP) and all major online services offer at least one (1) E-mail
address with every account. School systems may provide E-mail accounts for
staff and faculty. The following are words of wisdom on E-mail:
Words of Wisdom
sending an E-mail message, read what you wrote and pause before you
send it. Do you want the message to be sent across the Internet?
E-mail offers two
(2) potential disadvantages:
The message may be misunderstood.
The message is documented proof of what you said.
that 60-80% of human communication depends on nonverbal
communications. The telephone eliminates body language but allows
tone of voice to convey the message. E-mail reduces messages to the
words used. Consequently, the intent of a message can be (and often
An E-mail can be
forwarded to anyone with an E-mail account. The message may insult
the receiver and provide evidence for a lawsuit.
Caveat! If you are
using school E-mail, BE SURE you use it as a tool for educational or
professional communication. Jobs may be lost through the
inappropriate use of E-mail.
The following are suggested rules for netiquette:
The best messages are short and to the point.
Do not get caught up in grammar and punctuation.
Use straight text. Elaborate formatting is inappropriate for
Avoid the overuse of abbreviations. Use only abbreviations
that are common in the English language, such as FYI, or those
appropriate with whom you are communicating.
situations, bypass standard formalities and use “Dear Beth” or just
situations, if you normally address a person as Miss/ Mrs./Ms./Mr.
Jones, then that’s the way you should address the E-mail.
Insert your signature at the end of the E-mail and include your
E-mail address. If your E-mail address is a business address, include
your title and company name.
Once you get a response to your first E-mail, do not start a
new-E-mail message. This breaks the link (called a “tread”) between
the original message and your response. The correct response is to
Reply, which maintains the tread.
Do not send an E-mail in UPPER-CASE as it is the equivalent of
shouting at the receiver.
Do not assume that the instant someone is sent an E-mail,
he/she will read it.
If you need to meet or talk with
someone on a particular day, the telephone may be a better
There is no such thing as private E-mail! Do not send anything
through E-mail that you would not want someone else to read.
But how do you teach this to your students? The
following is a lesson for teaching Netiquette. For a copy of the lesson in
Microsoft Word click the appropriate icon following the lesson.
When in Cyberspace . . . Netiquette
Cyberspace has its own
culture and set of rules for behaving online - netiquette.
The student will
TEKS: 121.3(c) 2(A-G),
TAKS: ELA 1, 4, 6
I. Golden rules for
Remember the human.
When sitting in front of a keyboard and monitor, we tend to
develop a feeling of anonymity,
as do those with whom we communicate.
Since you don’t see the facial expressions and hear the tone of
voice that accompanies written communication, messages often are
People sometimes say and do things online that they would never do
during face-to-face encounters.
When writing an online message, ask yourself, Would I say this to
B. Never say anything
that could come back to haunt you.
a. Tempted to
participate in online gossip? How about a scathing message to
has offended you?
This is called “flaming”. DON’T DO IT! Your words could come
to haunt you.
Flaming” is an
emotional response used when individuals want to convey strongly
held beliefs and opinions
Although flaming in and of itself not considered
a breach of netiquette, perpetuating flame wars is.
Remember written messages do not dissipate in cyberspace, they are
stored and may be forwarded to others.
Quality of your writing is important
attention to grammar
write clear and logical
tolerant of Internet mistakes - When
someone makes a spelling error, asks a question you perceive as
stupid, or offers a pointlessly long answer, be considerate.
E. Corresponding in all caps
a. Never type in all capital letters when you
correspond, it is equivalent to SHOUTING.
b. Studies have demonstrated that typing in all caps
is difficult to read.
Lower case typing - Never use all lower case
G. Spamming—the practice of sending duplicate pieces
of mail to a wide variety of email addresses.
a. Spamming is considered to be bad netiquette.
b. It tends to be bothersome and generates
response mail, which fills mailing lists with
Chain letters are
basically a way to get someone else to
for you. They are annoying and rude.
In many places chain
letters are illegal and have led to individuals losing net access.
a. It is proper decorum to make online
communication as readable as possible.
b. Email is much easier to read when there are line
breaks between paragraphs.
J. Line Width -
Most email is automatically wrapped to 80
characters/line (or less)
Never forward any jokes or irrelevant emails to family or friends
without their permission. These supposed “humorous” emails offend
people who do not share your sense of humor or who are weary of
having those irrelevant emails forwarded to them.
Return Receipt Request (RR)
Do not use the Return
Receipt Request (RR) for each and every personal email you send
simply because you like "knowing" when someone opens your mail.
This feature can be
annoying and intrusive for the recipient.
M. When you receive
a nasty email . . .
a. Do not
respond immediately, if at all.
If you don’t feel
that you can respond in a professional, diplomatic way, simply
delete the email.
Always minimize, compress
or "zip" large files before sending.
Graphics and/or photo
files are large enough to fill someone's email box.
This can cause their other mail to bounce.
http://www.winzip.com/ to find down loads for zipping files.
O. Replying to email
a. It is proper
netiquette to reply to all your email in a timely fashion.
out unimportant parts of
email you are responding to and respond point by point.
Email one another a question
pertaining to a current health care issue. Using proper netquitte,
respond to question. Teacher Note Have the students printout initial
email and response.
“netiquette-no-no” scenarios and present them to the class.
Access to computers
Successful completion of online Netiquette Quiz:
For reinforcement, the student will check their emails
and bring in examples of those where a breach of netiquette took
For enrichment, the student will create a poster with a
slogan on netiquette.
(Examples: Stamp out Bad Netiquette!, Got
Netiquette?, Mind Your Netiquette.)
This lesson is available in Microsoft Word
users tend to know and use electronic elements of style or abbreviations.
Keystrokes are saved using abbreviations in E-mail messages. Some of the
most common abbreviations are listed below.
The HSTE teacher
will NOT use the following abbreviations when communicating with health care
partners and other educators since they will not know what the abbreviations
mean. Use abbreviations that are common to the English language and the
person to whom you are sending the E-mail.
As a matter
As far as I
By for now
Be right back
By the way
if I’m wrong
I know what
the floor laughing (also ROFL)
Ta ta for
Talk to you
The following instructional resources
From PE Central -
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page 3 of this module.
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